Patient Promise | Face Medical

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Patient Promise

At Face Medical Clinic, our ethical patient promise is hugely important to us, and we know that we provide a quality, unrivalled service for aesthetic and non-surgical treatments in Heywood and Greater Manchester. Every patient should be ultimately satisfied and safe in the knowledge that we will provide information, advice and guidance on treatments that is in only in your best interests. A patient’s needs always come first.

When you come to visit us at Face Medical Clinic, we want you to feel confident that you have chosen the right practitioner and clinic to look after you throughout the entire treatment process. We will provide a discreet up to date personal service which will allow you to make an informed decision about your treatment choices.

Our team is committed to providing a bespoke service with proven results, only ever using the best and safest products on the market.

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We have put together three “Promise Guarantees” that every patient can be 100% sure of when they choose Face Medical Clinic. See these promises below:


Patient Guarantee 1

Our personal, friendly individual service will make you feel at home, where you are encouraged to discuss any procedures,ask any questions or voice any concerns. The treatments we offer will always be the most current, evidence based and backed by our 100% dedication to the highest levels of patient safety and best practice

Patient Guarantee 2

We know continuity is important to you, so you will always be seen by the same experienced practitioner for each appointment right from that first consultation, through your treatment and for your aftercare and follow up appointment.

Patient Guarantee 3

Whatever treatment you choose at Face Medical we guarantee that every single procedure and treatment plan will be reviewed and developed personally by either our founder Deborah Vines or our highly experienced aesthetician, Sarah Heil. We do not believe in "one size fits all" at Face medical every patient is individual and so is their treatment plan


If you have any further questions about our Patient Promise, or core values or our ethical approach at Face Medical Clinic, please don’t hesitate to contact a member of our friendly and approachable clinic team. We will be more than happy to help you further and discuss any of your queries or concerns before booking you in for an initial consultation.